1. Eligibility for Returns

  • Returns are accepted within 14 days from the date of delivery.
  • Items must be in their original, unused condition with all packaging, accessories, and documentation intact.
  • Proof of purchase (invoice or receipt) is required for all returns.
  • Products that are damaged, altered, or missing components due to customer negligence are not eligible for returns.

2. Non-Returnable Items

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and billing information.
  • Technical Information: IP address, browser type, device type, and usage data.
  • Transactional Information: Details of products purchased, payment information, and order history.

3. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 3-7 business days via the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error or defective product.

4. Exchanges

  • If you wish to exchange a product, contact us within the 14-day return window.
  • Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.

5. Contact Us

If you have any questions or need assistance with a return, feel free to contact us:

ELECTRO Technical Solutions
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address]